San Jose Gastroenterology

San Jose Gastroenterology Office Policies

Just click one of the blocks on the left to review more information about our offices and policies. If you have any questions not answered here, please visit our CONTACT US page, where you can either fill in a brief form, email us or call us.

APPOINTMENTS

New patients will be scheduled with the first available physician unless requested otherwise by you or the referring physician. The office staff will try to accommodate your request to see one of our doctors at a convenient time and office location.

Follow up appointments will be made with your chosen doctor. However, in case of an emergency and if your physician is not available, you may be seen by the on-call physician. You can subsequently follow up with your regular physician for continuity of care.

You can either contact us at 408-347-9001 to request for an appointment or log in our Secured Patient Portal by clicking here

AUTHORIZATION

We are specialist providers of PMG, SCCIPA, and Premier Care, and Northern Cal Advantage (NCA).

We are required to obtain authorizations from primary care physicians prior to an office consultation.

Subsequently, we can initiate authorization requests for patients for follow-up appointments.

CANCELLATIONS

We request 48 hours notice of cancellation of an office appointment and 72 hours for cancellation of any procedure.

A cancellation fee is applied if you do not notify our office with this notice or fail to keep your scheduled appointment/procedure.

FINANCES

Co-pay and deductibles are collected at the time of service provided as required by California Law Business Professional 1680U.

Installed payments may be considered on a case-by-case basis and must be arranged in advance.

We take American Express, Discover, MasterCard and Visa and Cash.

INSURANCE

San Jose Gastroenterology physicians are providers of Physicians Medical Group of San Jose (PMG), Santa Clara County IPA (SCIPA), and Premier Care Medical Group and Valley Health Plan. We accept most PPOs, Tricare, and Medicare.
We also offer special cash discount prices for cash-paying patients for our professional fees and at our associated ambulatory surgery centers.

Contracted Health Plans:

* AETNA
* BLUE CROSS
* BLUE SHIELD
* CIGNA

*DELTA
* GREAT WEST
* HEALTH NET
* LABORERS MEDICAL
* MEDICARE
* PACIFICARE
* TRICARE
* UNITED HEALTHCARE
* VHP COMMERCIAL
* VHP MEDICAL

* And Others

LABS/X-RAYS/FACILITIES

We make the best effort to send you to the laboratories and facilities that are contracted with your insurance. However, insurance plans often change and alter their policies and networks.

You are solely responsible for your own health insurance and payments. Our office only has a professional relationship with these ancillary service facilities. We have no control and cannot be responsible for their policies, services and charges. Please check with your insurance policy.

Our Facilities Include:

Hospitals:
Regional Medical Center of San Jose:
225 N. Jackson Ave., San Jose, CA 95116
(408) 259-5000
O'Connor Hospital:
2105 Forest Ave., San Jose, CA 95128
(408) 947-2500


Ambulatory Surgery Centers:

Advanced Surgery Center:
235 O'Connor Drive, San Jose, CA 95128
408-279-0791
Montpelier Surgery Center:
2340 Montpelier Drive, San Jose, CA 95116
408-347-1875

OFFICE HOURS

Office hours are Monday-Friday 9 AM - 5:30 PM. We respect your time and try our best to keep your appointment time within 15 minutes.

If you are more than 30 minutes late, we may have to reschedule your appointment.