Our Policies

Here you can find more information about our offices and policies. If you have any questions not answered here, please visit our CONTACT US page, where you can either fill in a brief form, email us or call us.

Appointments

New patients will be scheduled with the first available physician unless requested otherwise by you or the referring physician. The office staff will try to accommodate your request to see one of our doctors at a convenient time and office location.

Follow up appointments will be made with your chosen doctor. However, in case of an emergency and if your physician is not available, you may be seen by the on-call physician. You can subsequently follow up with your physician for continuity of care.

You can either contact us at (408) 347-9001 to request for an appointment or log in our Secured Patient Portal by clicking here.

Authorization

We are specialist providers of Physicians Medical Group of San Jose (PMG), Santa Clara County IPA (SCIPA), Premier Care Medical Group, Valley Health Plan, Affinity Medical Group and Northern California Physicians Network (NCPN - formerly known as NCAMG).

We are required to obtain authorizations from primary care physicians prior to an office consultation. Subsequently, we can initiate authorization requests for patients for follow-up appointments.

Cancellations

We request 48 hours notice of cancellation of an office appointment and 72 hours for cancellation of any procedure. A cancellation fee is applied if you do not notify our office with this notice or fail to keep your scheduled appointment/procedure.

Finances

Co-pay and deductibles are collected at the time of service provided as required by California Law Business Professional 1680U. Installed payments may be considered on a case-by-case basis and must be arranged in advance. We take American Express, Discover, MasterCard and Visa and Cash.

    How We Stand Out

    • Providing Quality Care Since 2005
    • Four Convenient Locations Throughout San Jose
    • Nationally & Internationally Recognized Research
    • Advanced, In-Patient Treatments
    • Compassionate, First-Rate Care
    • Fully Integrated Specialty Group

    Insurance

    San Jose Gastroenterology physicians are providers of Physicians Medical Group of San Jose (PMG), Santa Clara County IPA (SCIPA), Premier Care Medical Group, Valley Health Plan, Affinity Medical Group and Northern California Physicians Network (NCPN - formerly known as NCAMG). We accept most PPOs, Tricare, and Medicare.

    Contracted Health Plans:

    • AETNA
    • BLUE CROSS
    • BLUE CROSS COVERED CA
    • BLUE SHIELD
    • BLUE SHIELD COVERED CA
    • CIGNA
    • GREAT WEST
    • HEALTH NET
    • LABORERS
    • MEDICARE
    • PACIFICARE
    • TRICARE
    • UNITED HEALTHCARE
    • VHP COMMERCIAL
    • VHP MEDICAL
    • And Others

    Labs, X-Rays & Facilities

    We make the best effort to send you to the laboratories and facilities that are contracted with your insurance. However, insurance plans often change and alter their policies and networks. You are solely responsible for your own health insurance and payments. Our office only has a professional relationship with these ancillary service facilities. We have no control and cannot be responsible for their policies, services and charges. Please check with your insurance policy.

    Hospitals:

    Regional Medical Center of San Jose:
    225 N. Jackson Ave., San Jose, CA 95116
    (408) 259-5000
    O'Connor Hospital:
    2105 Forest Ave., San Jose, CA 95128
    (408) 947-2500
    Ambulatory Surgery Centers:
    Advanced Surgery Center:
    235 O'Connor Drive, San Jose, CA 95128
    408-279-0791
    Montpelier Surgery Center:
    2340 Montpelier Drive, San Jose, CA 95116
    408-347-1875

    Office Hours

    Office hours are Monday-Friday 9 AM - 5:30 PM. We respect your time and try our best to keep your appointment time within 15 minutes. If you are more than 30 minutes late, we may have to reschedule your appointment.

      Dr Choudhary saved my life

      “Dr Choudhary saved my life and was able to guide me to having relief from the years of stomach pain I endured. I was at my wits end when I went to go see him. There was one single question he asked ...”

      - Allen S
      Thank you Dr. Levitt!

      “I met Dr. Levitt in October 2020 when he performed a colonoscopy on me which was a great experience with good results. Then in 2021 I started having intestinal problems. Without going into gross ...”

      - Thomas Jennings
      Excellent colonoscopy experience!

      “I just recently had my second colonoscopy. Dr. Shieh and her office were fantastic. Professional, patient, flexible. Dr. Shieh is positive and reassuring. Due to EKG issues I had to have the ...”

      - Danielle
      Heartfelt thanks to Dr. Geeta Kutty!

      “Dr Geeta Kutty is great. I recently consulted her for severe GI issues. I was in a very bad shape, i badly needed help immediately, I called up their office just a day before and she took me in right ...”

      - Jyothi D
      Just Do It!

      “I want to say how pleased I was in the way that I was approached by everyone at San Jose Gastroenterology. From the first phone call all the way through to my meeting with Dr. Kutty, I've been made to ...”

      - Jorge B

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